1. Introduction

By accessing or using the TowDash LLC platform (towdash.com), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms apply to all users of the Service, including drivers and customers.

2. Definitions

• "User": Any individual who accesses or uses the Service.
• "Driver": A registered towing service provider who receives and fulfills service requests through the platform.
• "Customer": A person who requests a tow truck service through the platform.
• "Service": The software and platform provided by TowDash to connect customers with tow truck drivers.

3. Account Creation & User Responsibilities

• To use the Service, users must create an account by providing accurate and complete information.
• You must be at least 18 years old and capable of entering into a legally binding contract to use this platform.
• Drivers must maintain valid licenses, insurance, and meet all local regulatory requirements for towing services.

4. Services Provided

TowDash operates a platform that connects customers with available tow truck drivers. The Service facilitates communication, booking, and payment processing between the customer and driver. TowDash does not own or operate any tow trucks or provide towing services directly.

5. User Conduct

• You agree to use the Service only for lawful purposes.
• You will not engage in any conduct that is harmful, abusive, fraudulent, or otherwise violates the rights of others.
• You agree to refrain from any behavior that may damage the reputation of the Service or its users.

6. Payment Terms

• Customers are required to pay the agreed-upon service fees, which will be processed through the platform.
• Drivers will be compensated for completed jobs, minus any applicable platform fees.
• TowDash may charge a service fee for connecting customers with drivers. Payment terms will be outlined in the platform's pricing schedule.

7. Driver and Customer Interaction

• Drivers are responsible for performing towing services in a professional, safe, and timely manner.
• Customers are responsible for providing accurate information about their vehicle and location.
• Any disputes or issues between drivers and customers should be reported to TowDash for resolution.

8. Towing Services and Liability

• TowDash is not liable for any damages, loss, or injury resulting from the towing services provided by the drivers.
• Drivers are responsible for ensuring that their towing operations comply with all applicable laws and regulations.
• Customers assume all responsibility for their vehicle during the towing process.

9. Privacy & Data Protection

• TowDash collects personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference.
• We may share your information with third-party service providers as necessary to fulfill our services.
• By using the Service, you consent to the collection and use of your personal data as described in the Privacy Policy.

10. Termination & Suspension

• TowDash reserves the right to suspend or terminate a user's account for any reason, including violation of these Terms or illegal activities.
• Users may terminate their accounts at any time by following the instructions in the platform.

11. Dispute Resolution

• In the event of any dispute, TowDash will attempt to resolve the issue through informal negotiation.
• If the dispute cannot be resolved informally, the parties agree to submit to binding arbitration under the rules of Judicial Arbitration and Mediation Services.

12. Service Management

There may be information on the Service that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Service at any time, without prior notice.

We reserve the right, but not the obligation, to:

• Monitor the Service for violations of these Terms of Use;
• Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities;
• In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
• In our sole discretion and without limitation, notice, or liability, to remove from the Service or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;
• Otherwise manage the Service in a manner designed to protect our rights and property and to facilitate the proper functioning of the Service.

13. Modifications & Interruptions

We reserve the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Service. We also reserve the right to modify or discontinue all or part of the Service without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Service at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime or discontinuance of the Service. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Service or to supply any corrections, updates, or releases in connection therewith.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Missouri. Any disputes arising out of or relating to these Terms will be handled in the courts located in Missouri.

15. Modifications to Terms

TowDash reserves the right to modify these Terms at any time. Users will be notified of any material changes, and continued use of the Service constitutes acceptance of the updated Terms.

16. Disclaimer of Warranties & Limitations of Liability

• The Service is provided "as is" without warranties of any kind, either express or implied.
• TowDash is not liable for any indirect, incidental, or consequential damages arising from the use of the Service.
• Users agree to indemnify and hold TowDash harmless from any claims, losses, or damages arising from their use of the Service.

17. Contact Information

If you have any questions regarding these Terms, please contact us at:

TowDash, LLC
support@towdash.com
(618) 800-DASH or (618) 800-3274