Privacy Policy

TowDash, LLC Privacy Policy

Effective Date: 03/08/25

At TowDash, LLC ("TowDash," "we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you access or use our platform and services. By using the TowDash platform (towdash.com) or interacting with our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: When you create an account, we collect personal details such as your name, email address, phone number, mailing address, and payment information (e.g., credit card details).
• Payment Information: For the purpose of processing payments and fulfilling tax obligations, we collect payment information (such as credit card or bank details) from customers and drivers. This information may also be used for tax reporting as required by law.
• Social Security Number (SSN): For tax compliance and regulatory purposes, we collect Social Security Numbers (SSNs) from drivers on the platform. This is necessary for background checks and tax reporting, including issuing 1099 forms for payments.
• Location Data: To provide towing services, we collect location data from drivers and customers to ensure accurate service provision.
• Usage Data: We may collect information about how you access and use our services, including your IP address, browser type, device information, and page visits.
• Communication Data: Any messages you send to TowDash (via email, support tickets, or other communication channels) may be collected for customer support and service improvements.

2. How We Use Your Information

We use the collected information for several purposes, including:

• Providing Services: To connect customers with drivers, process payments, and deliver towing services.
• Account Management: To maintain and manage user accounts, including registration, authentication, and updates.
• Customer Support: To respond to inquiries, resolve issues, and provide support for any disputes or service-related matters.
• Payment Processing: To process payments for towing services and facilitate any necessary refunds or chargebacks.
• Improvement of Services: To analyze usage data and improve our platform's functionality, user experience, and features.
• Marketing and Communications: To send promotional emails, newsletters, or service updates (you may opt out of marketing communications at any time).

3. Sharing Your Information

We may share your personal data in the following circumstances:

• With Service Providers: TowDash works with third-party service providers to perform essential functions such as payment processing, data hosting, customer support, and marketing. These third parties are obligated to use your data only for the services they provide to us.
• For Legal Compliance: We may share your information when required by law, regulation, or to protect the rights, property, or safety of TowDash, our users, or others.
• With Drivers: We may share location data, vehicle information, and customer details with drivers to fulfill towing service requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and firewalls. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. User Rights and Control Over Your Data

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Update or Correct: Modify or update your personal information if it is incorrect or incomplete.
• Delete: Request the deletion of your account and personal data (subject to applicable legal requirements).
• Opt-Out of Marketing: You can opt out of receiving promotional communications from TowDash by following the unsubscribe instructions in our emails or by contacting us directly.
• Withdraw Consent: You can withdraw your consent to the collection of certain data at any time, although this may affect your ability to use some features of the service.

To exercise these rights, please contact us at support@towdash.com.

6. Cookies and Tracking Technologies

TowDash uses cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us analyze website traffic, improve service functionality, and provide personalized content. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. If you request the deletion of your account, we will retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

TowDash does not knowingly collect personal data from children under the age of 18. If we learn that we have inadvertently collected data from a child under 18, we will take immediate steps to delete that data.

9. Changes to this Privacy Policy

TowDash reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us at:

TowDash, LLC support@towdash.com (618) 800-DASH or (618) 800-3274